Privacy Policy

Last Updated: November 01, 2024

At Fromdreamtodive.com, we are committed to protecting the privacy and security of our clients’ personal information. This privacy policy explains how we collect, use, share, and protect your data, as well as your rights and choices regarding your information.

1. Information We Collect

Personal Information: When you book a dive experience, we collect personal information such as your name, email address, phone number, and payment details.
Booking Details: To help tailor your experience, we may collect details about the type of event (e.g., wedding, birthday, graduation), dive preferences, and any special requirements.
Usage Data: We collect information on how you interact with our website, such as pages visited, time spent, and referral sources, to improve our services.

2. How We Use Your Information

Provide Services: We use your personal information to manage bookings, arrange dive experiences, and communicate updates or changes.
Improve Customer Experience: Data collected helps us understand user preferences, allowing us to enhance services and offer personalized recommendations.
Transaction Processing: Your payment information is used solely to process your transactions and issue refunds if necessary.
Compliance & Legal Requirements: We may use your information to comply with applicable laws, regulations, and industry standards.

3. Booking and Refund Policies

Booking Confirmation: Once you submit your booking, you will receive a confirmation email with details on your dive experience. Any adjustments to the booking can be made through our customer support.
Cancellation & Refunds: Refunds are available if cancellations are made 72 hours before the scheduled dive. For cancellations made after this period, partial refunds may be offered depending on our policy and any costs incurred. Please refer to our full refund policy for specific terms.

4. Who We Share Your Information With

Service Providers: We may share your information with third-party service providers who assist in managing and delivering our dive services, such as booking platforms, payment processors, and dive center partners.
Legal Compliance: We may disclose personal information if required to do so by law or in response to legal requests.

5. Data Security

We implement various security measures to protect your personal data, including encryption and secure server access. While we strive to ensure maximum security, no data transmission or storage system is completely secure, and we cannot guarantee absolute protection.

6. Your Privacy Choices

Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.
Opt-Out: If you wish to stop receiving promotional communications, you can unsubscribe by following the instructions in each email or contacting us directly.
Data Deletion: You may request deletion of your personal data, subject to our legal and contractual obligations.

7. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.

8. Contact Us

If you have questions or concerns regarding our privacy practices, please contact us at: hello@fromdreamtodive.com