Cancellations and Refund Policy

At Fromdreamtodive.com, we understand that plans can change, and we want to provide a fair and transparent cancellation and refund process for all our clients. Please review our policies below to ensure clarity and understanding of your rights.

Cancellation by Client

We encourage clients to notify us of any cancellations as early as possible so we can assist you with rescheduling or processing a refund. Our cancellation policy is as follows:

• Full Refund: Clients who cancel at least 72 hours before their scheduled dive will receive a full refund. Refunds will be processed to the original payment method.

• Partial Refund: Cancellations made within 72 hours of the scheduled dive are eligible for a partial refund, subject to a deduction to cover operational and booking costs. This may vary depending on the specific dive and individual circumstances.

• Special Events: Special events (e.g., weddings, birthdays, graduations, etc.) require significant preparation and cannot be canceled without cost. Cancellations for special events are eligible for a partial refund, taking into account any non-refundable costs that have already been incurred, such as venue fees, staff costs, and other event-related expenses.

• No Refund for Last-Minute Cancellations: Cancellations made within 24 hours of the dive, or no-shows, will not be eligible for a refund. We encourage you to inform us as soon as possible if you're unable to attend your scheduled experience.

Cancellation by our team

Your safety is our top priority. In rare cases, we may need to cancel or reschedule a dive experience due to uncontrollable circumstances such as:

• Inclement Weather: Weather conditions or any other safety-related concerns (such as dangerous sea conditions) may lead to the cancellation or rescheduling of your dive.

• Operational Issues: If a situation arises that affects the quality or safety of the experience, we may need to reschedule or cancel the dive.

In these cases, we will:

• Offer Rescheduling: Clients will be given the option to reschedule for an alternative date or time, subject to availability. We will make every effort to accommodate your preferred schedule.

• Full Refund: If rescheduling is not possible or acceptable to the client, we will provide a refund for the affected dive experience.

No-Shows

Clients who fail to attend their scheduled dive without prior notice will not be eligible for a refund. In the event of an emergency or unavoidable circumstance, please contact us as soon as possible, and we will make every effort to accommodate your situation, though this will not guarantee a refund.

Changes to Booking

We understand that plans change, and if you need to make adjustments to your booking, please notify us at least 72 hours in advance. In such cases:

• We will assist you in rescheduling your dive experience to a new date, subject to availability.

• For changes made within 72 hours, we are subject to availability of your requested changes.

Non-Refundable Fees

Certain fees related to bookings, such as special event preparations, or third-party services (e.g., transportation, accommodation, etc.), may be non-refundable in cases of cancellation.

Refund Processing

Refunds are processed within 10-14 business days after the cancellation request is approved. Refunds will be issued to the original payment method used for booking. Depending on your payment provider, it may take additional time for the funds to appear in your account.